Support for Mobile Web Banking

Will someone have access to my account if my phone is lost or stolen?

As long as your passcode to the App remains secure, you are protected from fraudulent use. If you only use our balance inquiry text message service, no personal or sensitive information is stored on your phone, and you are protected from fraudulent use. We recommend that you always report your loss to your mobile carrier and stop service to your phone.

Do I need to notify Magna Bank if I lose my mobile phone?

No. Report the loss to your mobile carrier to stop service to your phone. If your original phone number is retained after you receive a new phone, you will need to download our App again. Your existing passcode will contimue to work. If you are issued a new phone number, you will need to repeat the registration/activation process.

What should I do if I forget my App passcode?

For security purposes, if you forget your passcode or entered an incorrect passcode five consecutive times, you will need to request a new passcode by selecting the "Passcode Request" link from the "Help" screen. Resetting your passcode requires going through the activation process again.

Whom do I contact if I need help?

To get help in person, find the Magna Bank location nearest you. To get help by phone, call 800-517-3455 (option 0 then 3) from 8:30-5:00 PM CST.