Basic Facts for Card Alerts

These are card-driven alerts, not account driven - these events are driven from card activity only!

Signature Alerts

Signature Alerts are sent when you do not use your pin for your transaction at the merchant. These alerts are sent to you when the merchants initially process a transaction using your debit card. Some merchants, such as restaurants, car rental agencies, hotels and unattended fuel pumps do not know the final transaction amount when they request an authorizat6ion, so they estimate your purchase. The final amount removed from your account will be the actual amount of the transaction that you agreed to as recorded on your receipt.

Example of this alert

A transaction in the amount of $40.00 was performed with your card ending in 4321.

Remove Funds Alert

The "Remove Funds" alert is sent to you when a debit transaction on your debit card is recorded. The definition of a debit is any card transaction that decreases your account balance.

Items that trigger this alert are:

• Cash withdrawal at an ATM
• Merchandise purchase where your PIN is used

Items that will NOT trigger this alert are:

• Cleared check
• Withdrawal at the teller line
• Debit or payment coming through ACH
• Transfer from account to account

Example of this alert

The amount of $40.00 was removed from your card ending in 4321.

Card Status Change Alerts

The "Card Status Change" alert is available to help you mitigate risk if a card status should change.

Item that will trigger this alert:

• If your card status is updated

Card Status Options

• Active (Active)
• Suspended (Hot Card)
• Temporarily Suspended (Warm Card)
• Not Activated (Card Activation)
• Closed (Closed)

Items that will NOT trigger this alert:

• Your card status is changed to COMPROMISE an alert is NOT sent

Example of this alert:

Your card number ending 1234 is Temporarily Suspended

In all cases, alerts will only be sent to you when the transaction exceeds the minimum amount you establish. If you do not establish a minimum amount, the default minimum threshold is $0.00. If the minimum is left at $0.00 you will be alerted on all transactions for that type of alert.

On Demand Balance Inquiry

This is a transaction that you can initiate by text messaging BAL to 42265. The amount you receive back on this inquiry is the same balance you would receive if you went to an ATM and requested a balance inquiry.